About
Why Sprocket?
We rebuilt appliance repair around modern technology: a 24/7 AI receptionist that actually picks up, a senior expert who reviews every job remotely before dispatch, and published prices so nothing surprises you at checkout.
What we saw
The problems we set out to fix
- Calls go unansweredIndustry data shows ~75% of BBB complaints in this space go unanswered. We pick up — every time.
- Trip-charge surprisesSurprise trip fees sprung at checkout. We publish prices upfront and credit the diagnostic toward the repair.
- Wrong parts, multiple visitsBad diagnosis = three trips for one job. Senior expert pre-diagnoses remotely, technician confirms on-site, then orders the exact part same-day — install on the second (and final) visit.
How we work differently
Three layers, one promise
One call, one expert review, one prepared technician.
- 124/7 AI receptionistReal-time pickup, captures the appliance and symptom, books the visit.
- 2Senior expert reviewsRemote diagnosis from videos and model numbers — before any technician drives out.
- 3On-site diagnosis + same-day partsTechnician confirms the diagnosis on-site, orders the exact part same-day from local NYC distributors, returns to install with no extra trip charge. Photo-verifies the repair before you pay.
Team
Meet the people behind Sprocket
Started Sprocket Appliance Repair (operated by TANNU LLC) after seeing too many neighbors get burned by opaque pricing and bad diagnoses. Built the AI-receptionist + senior-expert dispatch model that gets appliances diagnosed before a technician even shows up.
Trust signals
- ✓ Operated by TANNU LLC — registered NY entity
- ✓ General Liability insurance — $1M per occurrence / $2M aggregate (Berkshire Hathaway Direct)
- ✓ Google Guaranteed
- ✓ Serving NYC since 2023
Insurance certificate available on request — call us.
Why open prices?
Industry hides numbers. We don't. You see typical price ranges before you call. No surprises at checkout. Diagnostic is credited toward the repair when you proceed.