About
Why Sprocket?
We rebuilt appliance repair around modern technology: a 24/7 AI receptionist that actually picks up, a senior expert who reviews every job remotely before dispatch, and published prices so nothing surprises you at checkout.
What we saw
The problems we set out to fix
- Calls go unansweredIndustry data shows ~75% of BBB complaints in this space go unanswered. We pick up — every time.
- Trip-charge surprises$95 trip fees discovered at checkout. We publish prices upfront and credit diagnostic toward the repair.
- Wrong parts, multiple visitsBad diagnosis = three trips for one job. Senior expert pre-diagnoses so the right part comes the first time.
How we work differently
Three layers, one promise
One call, one expert review, one prepared technician.
- 124/7 AI receptionistReal-time pickup, captures the appliance and symptom, books the visit.
- 2Senior expert reviewsRemote diagnosis from videos and model numbers — before any technician drives out.
- 3On-site technicianStocks common parts in the van — most fixes done same-visit. Rare parts ordered same-day with no extra trip charge. Photo-verifies before you pay.
Team
Meet the people behind Sprocket
Started Sprocket Appliance Repair LLC after seeing too many neighbors get burned by opaque pricing and bad diagnoses. Built the AI-receptionist + senior-expert dispatch model that gets appliances diagnosed before a technician even shows up.
Trust signals
- ✓ Sprocket Appliance Repair LLC — registered NY entity
- ✓ General Liability insurance — $1M coverage
- ✓ Google Guaranteed (pending verification)
- ✓ Serving NYC since 2024
Insurance certificate available on request — call us.
Why open prices?
Industry hides numbers. We don't. You see typical price ranges before you call. No surprises at checkout. Diagnostic is credited toward the repair when you proceed.